Privacy Policy

Information we collect

Robocat Casino may collect information that is needed to provide an online casino account and operate the website. The information collected depends on how you use our services, the choices you make and any verification requirements that apply to your account. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, account login details, contact details and records of your communications. We use this information to create and administer your account, confirm that account information is accurate, respond to questions and provide important service messages.

Verification and identity information

To help meet age, identity, security and responsible operation requirements, we may request verification information and documents. This may include information from identity documents, proof of address, information about your source of funds where appropriate, and other details needed to check that an account is being used legitimately. Verification information is handled for account security, anti-fraud checks and compliance with applicable obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the service. Payment details may be processed by payment providers or other specialist service providers. We may receive transaction information needed to confirm a payment, investigate a failed or disputed transaction, prevent fraud and maintain accurate financial records. We do not need to retain every payment detail in the same form or for the same period.

Technical and usage information

When you access the website, we may collect information such as your IP address, browser type, device type, operating system, approximate location, language settings, pages visited, time of access and actions taken on the website. We may also collect information about how you interact with account features, security controls and service messages. This information helps us keep the website working, identify unusual activity, improve performance and understand general usage.

How we use and share information

We use personal information only for purposes connected with providing, securing and improving our services, or where it is otherwise reasonably necessary for our business and legal responsibilities. The main purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account information where verification is required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• Providing customer support, responding to requests and resolving complaints or disputes.
• Sending service communications about accounts, transactions, security, changes to the website or this policy.
• Sending marketing communications where you have provided consent or where permitted, subject to your choices and applicable requirements.
• Monitoring and improving website performance, functionality, safety and user experience.
• Keeping records and responding to requests from courts, authorities or other bodies where disclosure is required or permitted.

Personal information may be shared with carefully selected providers that help operate the service. Depending on the activity, these providers may support payment processing, identity and age verification, fraud prevention, customer support, website hosting, technology, analytics, communications or security. These providers should receive only the information needed for their relevant service and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; to enforce account terms; to investigate suspected wrongdoing; or to meet legal, regulatory or court-related requirements. We do not treat personal information as a product to be sold for unrelated purposes. If business arrangements change, information may be transferred as part of a reorganisation, sale or service transition, subject to applicable privacy requirements.

Marketing choices

You may receive marketing messages only where there is an appropriate basis for sending them. You can choose not to receive promotional communications by using an unsubscribe option in the message or by contacting us. Choosing not to receive marketing will not normally affect essential account, transaction, security or service communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep account features working, support security, measure website use and improve the service. Some cookies may be placed by service providers that help with analytics, security, payments or communications.

You can manage or restrict cookies through the settings of your browser or device. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser settings vary, so you should check the help information provided with your browser for instructions.

Security measures

We use reasonable technical, administrative and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff or provider practices designed to protect information.

No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us if you believe your account or personal information has been accessed without permission. We may take protective steps, including restricting access or requesting additional verification, when we identify a security concern.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, verification, security and communications records.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate deletion of every record, and certain information may remain where it is needed to establish, exercise or defend legal rights.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. We will consider reasonable requests and may need to confirm your identity before providing information or making a change. This helps protect accounts from unauthorised requests.

How to exercise your rights

To make a privacy or data request, email support@robocatcasino.wtf. Please explain what you are requesting and include enough information for us to understand the request. You may ask us to:

• Access the personal information we hold about you and receive an explanation of how it is used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Delete personal information where there is no continuing reason or legal requirement for us to retain it.
• Withdraw consent to marketing communications or other processing that is based on your consent.

Withdrawing consent does not affect processing that occurred before the withdrawal, or processing that can continue on another lawful basis. A deletion request may also be limited where information must be retained for legal, security, fraud prevention, dispute resolution or account record purposes. If we cannot fully comply with a request, we will explain the relevant reason where appropriate.

Accuracy and complaints

Please keep your account information accurate and tell us if important details change. If you believe information is incorrect, or if you have a concern about how your information has been handled, contact support@robocatcasino.wtf so the matter can be reviewed. We may ask for further details to investigate and respond appropriately.

Updates to this policy

We may update this Privacy Policy when our services, technology, information practices or privacy requirements change. The updated version will be made available on the website and will apply from the date shown with the update, unless another effective date is stated. We encourage players to review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy.